Customer Service Policy

Our commitment to excellence extends beyond our products. We strive to provide an outstanding shopping experience from the moment you browse our site to the delivery of your order.

As an authorized reseller of Laura Mercier products, we guarantee the authenticity and quality of every item. Our customer service team is trained to handle inquiries with professionalism and care.

For the fastest service, please email us at support@lauramercierbeautysale.com. We are available Monday through Friday, 9:00 AM to 5:00 PM (EST). We aim to respond to all messages within 24-48 hours.

If you need to modify or cancel an order, please contact us immediately. Once an order has been processed for shipping (within 1-3 business days), changes may not be possible.

Our team can assist you with shade matching, ingredient questions, and product recommendations. We are here to help you find the perfect additions to your beauty routine.

We welcome your feedback. If you have suggestions on how we can improve our service, please let us know. Your input helps us grow and serve you better.